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2017 Sustainable Development & Corporate Responsibility Report
THE GROUP AT A GLANCE
STAKEHOLDERS & MATERIAL TOPICS
CORPORATE GOVERNANCE & REGULATORY COMPLIANCE
EMPLOYMENT
HEALTH & SAFETY
MARKET
ENVIRONMENT, ENERGY & CLIMATE CHANGE
SOCIETY
SUSTAINABILITY STANDARDS & VERIFICATION
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The Group at a glance
Message from the Chairman of the Board of Directors and Chief Executiv
Vission, Mission, Principles
Group Distinctions
Group Activities
Stakeholders & Material Topics
Materiality Assessment
Material Topics
Corporate Governance & Regulatory Compliance
Regulatory Compliance
Internal Audit and Risk Management
Group Internal Regulatory Framework
Corporate Responsibility Governance
Corporate Governance Performance
Code of Conduct – Ethics & Transparency
Competition Policy
Employment
Human Rights - Policy of Equal Opportunities
Remuneration and Benefits
Balance between family and professional life
Education & Development
Health & Safety
Occupational Health & Safety
Health & Safety Performance Indicators
Health & Safety Training
Continuous Operation & Preparedness for Emergency Situations
Market
Responsible Product Management
Fuels Quality
Lubricants Quality
Product Accessibility
Responsible Procurement
Customer Service
Product Advertising & Promotion
Environment, Energy & Climate Change
Biofuels & Renewable Energy Sources
Air Quality
Oil Leaks & Spills
Waste & Circular Economy
Society
Group CSR actions during 2017
Local Communities
Best Practices from Group’s companies abroad
Group CSR Actions – Targets for the period 2018-2022
Sustainability Standards & Verification
GRI Standards
CoP (United Nations Global Compact Principles)
Greek Sustainability Code
Report’s Certification
Glossary- Abbreviations
Contact details for the Report