Our commitment to regularly taking into account the expectations and needs of our Stakeholders - which interact with our activities within and beyond the boundaries of our facilities - is illustrated in the diagram below.
|
Stakeholder Category
|
Means of communication/Participation Methods
|
Communication Frequency |
| Employees |
2 way communication, scheduled meetings, events/speeches, publications. |
Periodic |
| Intranet (internal communication network), employee suggestion box*. |
Daily |
| Satisfaction surveys. |
Periodic |
| Customers and Consumers |
Satisfaction surveys, loyalty surveys, specific surveys via questionnaires for acceptability of new products/services, focus-groups. |
Monthly, Quarterly, Annual and on a case-by-case basis |
| Customer helpline, dialogue, marketing company websites, social media, newsletters, portals, android & IOS applications. |
Daily |
| Petrol Station Managers |
Satisfaction surveys. |
Monthly, Quarterly
|
| Training, employee performance, dialogue. |
Weekly |
| Suppliers and Partners |
Meetings, dialogue. |
Daily |
| Supplier registration questionnaire. |
Periodic |
| Shareholders, Investors, Capital Markets and Other Capital Providers |
Road shows, meetings. |
Periodic |
| General meetings, publications (annual, half yearly and quarterly reports, see. www.helpe.gr/en/ Investor Relations). |
Annual, Biannual |
| Media and social media |
Dialogue, press/press releases, see. www.helpe.gr/en/ Information Centre. |
Daily |
| Public debates. |
Periodic |
|
Wider Society (Bodies, NGOs, etc.)
|
Dialogue, opinion polls and collaborations (See. www.helpe.gr/en/ Corporate Responsibility). |
Daily |
| Public debates. |
Periodic |
| Local Society (Bodies, NGOs, etc. of neighbouring Municipalities) |
Debates, opinion surveys, newsletters, collaborations (See. www.helpe.gr/en/ Corporate Responsibility). |
Periodic |
| 2 way communication. |
Daily |
| State & Regulatory Authorities |
Meetings, participations, consultations. |
Periodic
|
| Business Community |
Dialogue, public debates, collaborations. |
Periodic
|
| Scientific /Academic Community |
Dialogue, partnerships and collaborations, public debates. |
Periodic
|
|
*The Employee Suggestion Box (See. http://sustainabilityreport2017.helpe.gr/en/sustainability-standards-and-verification/GRI-Standards/ indicators 102-21 and 103-1) is a particularly useful and pioneering internal communication tool as it offers the opportunity for anonymous questioning, suggestions and, in general, dialogue to take place between all levels of employees with Management. During 2017, 11 suggestions and 3 complaints were submitted. All of the suggestions were thoroughly examined, 5 were resolved (as well as a further 1 pending from 2016), 4 do not need to be solved, while 5 are presently being examined.
|
Periodically - based on our principles and values, strategy, activities, the market, neighbouring communities and the wider community - we redefine our social partners (stakeholders) who influence and/or are significantly affected by the Group’s business activities. We aim to establish relationships with these stakeholders so that the Group can respond to their needs, thereby minimizing any risks to its reputation and operation and making use of the competitive advantages that these synergies create.
Materiality assessment, the adoption of international standards, as well as communication with our stakeholders contribute to information feedback, enabling the Group to evaluate their needs and expectations as well as our responsiveness through actions and programs.